Privacy Policy

Effective Date: 11 Jan 2025

This Privacy Policy explains how Akasaa Travels (“we”, “us”, “our”) collects, uses, stores, shares, and protects personal data when you access our website or use our travel-related services, including tour bookings, accommodation arrangements, transportation, and allied services.

This Policy is framed in accordance with:

The Information Technology Act, 2000
The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
Applicable principles under the Digital Personal Data Protection Act, 2023 (DPDP Act)

1. Definitions

Personal Data: Any data about an individual who can be identified directly or indirectly.
Sensitive Personal Data: Includes government-issued identification, financial information, and other data requiring enhanced protection.
Data Principal: The individual to whom the personal data relates.
Data Fiduciary: Akasaa Travels, which determines the purpose and means of processing personal data.

2. Information We Collect

a. Personal Data

We may collect the following information strictly for lawful business purposes:

Full name
Contact details (phone number, email address, postal address)
Government-issued identification (Passport, Aadhaar, or other ID where legally required)
Payment information (card details, UPI ID, bank account details)

Provision of such information may be mandatory for booking, regulatory compliance, or identity verification.

b. Non-Personal / Technical Data

We may collect limited technical data such as:

IP address
Browser and device type
Website usage data through cookies

This data does not directly identify you.

3. Purpose of Collection and Use

Your data is collected and processed only for legitimate purposes, including:

Processing travel bookings and reservations
Identity verification where required by service providers or law
Processing payments and refunds
Customer support and communication
Compliance with legal, tax, and regulatory obligations
Sending service-related updates and confirmations
Marketing communications only where explicit consent has been provided

We do not use your data for purposes unrelated to our services.

4. Consent

By using our services and submitting your information, you provide free, specific, informed, and unambiguous consent for data processing as described in this Policy.

Consent for marketing communications is optional and can be withdrawn at any time.
You may withdraw consent by contacting us, subject to legal or contractual obligations.

Withdrawal of consent may affect our ability to provide certain services.

5. Sharing of Information

We do not sell personal data.

Your information may be shared only with:

Hotels, airlines, transport operators, and service partners strictly for booking fulfillment
Payment gateways and financial institutions for transaction processing
Government authorities or law enforcement agencies when required by law

All third parties are required to follow reasonable data protection and confidentiality standards.

We do not knowingly transfer personal data outside India unless required for service delivery and subject to applicable safeguards.

6. Data Retention

Personal data is retained only for as long as necessary to:

Fulfill contractual obligations
Meet legal, tax, or regulatory requirements
Resolve disputes or enforce agreements

After the retention period, data is securely deleted or anonymized.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards, including:

Encrypted storage and secure transmission
Restricted access to personal data
Internal access controls and confidentiality obligations
Periodic review of security practices

Despite these measures, no system is completely secure, and absolute security cannot be guaranteed.

8. Your Rights

Subject to applicable law, you have the right to:

Access and review your personal data
Request correction or updating of inaccurate data
Withdraw consent for marketing communications
Request deletion of personal data, subject to legal or contractual requirements

Requests may be made using the contact details provided below.

9. Cookies

We use cookies to enhance website functionality and user experience.
You may control or disable cookies through your browser settings. Disabling cookies may affect certain website features.

10. Third-Party Links

Our website or communications may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of external websites.

11. Grievance Redressal

In accordance with applicable law, grievances relating to personal data may be addressed to:

Grievance Officer
Akasaa Travels
Email: sofea@theakasaagroup.com

We aim to resolve grievances within a reasonable time, not exceeding 30 days.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
Revisions will be effective upon publication on our website along with the updated effective date.